(1.1) The ticket price includes admission to The Little Big Town but excludes all food and drinks.
(1.2) One child ticket entitles a child entry into The Little Big Town for one allocated 90-minute play session - accompanied by an adult. The number of accompanying adults is not limited space permitting.
(1.2.1) If you (the customer) pre-books tickets The Little Big Town reserve the right to refuse entry to additional accompanying adults if the maximum capacity has been reached on that session.
(1.3) All children must pay admission to enter The Little Big Town.
(1.3.1) An ‘adult’ is a parent or guardian over the age of 18 years entering The Little Big Town with a ‘child’ .
(1.4) Where tickets are purchased on behalf of others, the buyer accepts responsibility for notifying all those in their party of The Little Big Town terms and conditions.
(1.5) All The Little Big Town tickets & gift vouchers are non-refundable.
(1.6) Transfers for any pre-booked tickets are only available where The Little Big Town receive notice a minimum of 24 hrs prior to the start time of the session booked. There are no exceptions to this rule, the transfer policy applies in all circumstances including but not limited to; adverse weather, childhood illness, difficulty locating a parking space, roadworks or traffic incidents.
(1.6.1) Credits will be offered in place of a transfer where a customer cannot confirm the date to re-book. Credits are valid for a maximum of 6 months from the date of the original cancellation.
(1.7) The Little Big Town does not have an age restriction however the main areas of the play centre are designed for children in the early years (18months – 7years). Any child must be accompanied by an adult at all times. No one under the age of 18 years is permitted entry into The Little Big Town without an accompanying adult.
(1.8) All persons age 12 years and upwards must be accompanied by a child to gain entry to The Little Big Town. Exceptions apply to staff and works people employed by The Little Big Town to carry out work onsite.
(1.9) Spaces are limited for each session and only those with a valid ticket will be allowed entry into the building.
(2.1) Large group bookings are permitted up to a maximum of 30 tickets. The Little Big Town retains the right to cancel any group bookings that exceed 30 spaces. Such cancellations will be refunded, less administrative fees.
(2.2) Ticket prices are listed in GBP on our website www.thelittlebigtown.co.uk but may change at any time. Prices are inclusive of VAT. We reserve the right to correct any pricing errors after booking.
(2.3) When you purchase a ticket from our website, you will receive an email confirmation with a booking reference number. This email constitutes proof of booking however is not proof of payment. A further email will be sent from our payment merchant as proof of purchase. Please ensure you have the booking confirmation number and the name of the person who booked when you arrive at the main entrance of The Little Big Town.
(2.4) It is your responsibility to check the accuracy of the session date and time on your email confirmation. Mistakes cannot always be rectified and entry will only be permitted for the number of tickets stated on the confirmation.
(2.5) Gift vouchers are available for purchase via email or telephone and can be personalised. All gift vouchers are valid for 6 months from the date of issue. A gift voucher does not guarantee entry into a specific session and can only be used subject to availability.
(2.6) The Little Big Town reserves the right to refuse to accept any vouchers that may have been altered, duplicated or printed by unauthorised personnel.
(2.7) Gift vouchers cannot be exchanged for cash or other items.
(2.8) The Little Big Town cannot be held liable for gift vouchers which are lost or damaged.
(3.1) We operate pre-defined play sessions. You may turn up at any time during a play session but you will be required to leave at the end of that session even if you have not been there for the full 90 minutes. It is your responsibility to arrive in time for your session and we cannot be held responsible for any delays you may experience. Refunds and transfers will not be given if you miss your session or part of it.
(3.2) The Little Big Town reserve the right to close the whole or part of The Little Big Town at any time if deemed necessary for the security and safety of guests and staff. Customers will be offered the opportunity to re-book their tickets within 6 months or a full refund will be given.
(4.1) The Little Big Town does not accept responsibility for the supervision of children within the premises, therefore all children must be supervised by a responsible adult/guardian at all times.
(4.2) To prevent the spread of infection children who are unwell, or who have been unwell, must not visit the centre for 48 hours. Refunds will not be given and transfers require a minimum of 24hours notice.
(4.3) If a child or adult visiting The Little Big Town is sick or infectious whilst onsite they must leave the premises immediately or will be asked to do so. No refunds or credits will be offered in these circumstances.
(4.4) The Little Big Town reserve the right to deny admission or ask a person to leave that has already gained entry if they do not abide by our rules, if they pose a danger or threat of staff or customers, for any illegal activities or offensive behaviour. Fighting, bullying and abusive language will not be tolerated. Guilty parties will not receive refund if asked to leave for these reasons.
(4.5) Any person causing wilful damage to the facilities, fixtures or fittings of The Little Big Town will be liable to pay for any damage caused. This includes any damage caused by misuse of equipment and/or failure to abide by our ‘Rules of entry’ & ‘Rules of play’.
(4.6) With the exception of Exclusive Hire or arrangements agreed privately with management, visitors may not bring outside food and drink into The Little Big Town.
(4.7) Visitors must remove their shoes and wear socks in the play areas. There is no exception to this rule. If you (the customer) or your child requires shoes for walking you must contact The Little Big Town to discuss prior to your visit.
(4.8) No hot or cold food & drink or chewing gum is permitted in the play areas.
(4.9) Smoking is prohibited inside The Little Big Town facilities and this includes the use of e-cigarettes.
(4.10) In order to ensure all visitors have an enjoyable experience, please call us on 01299 488455 if you or your child has any such as disability, medical condition or other educational needs that may impact upon your visit to The Little Big Town. We will endeavour to put in place any appropriate arrangements to cater for your needs.
(5.1) We allow photographs to be taken by customers of their children. We ask that all visitors to The Little Big Town are careful to avoid taking pictures of other children.
(5.2) The Little Big Town cannot be held responsible for any images posted on to a public website without prior permission from the persons in the photograph or their guardians.
(5.3) The Little Big Town will never share still images of visitors and their children on our website or social media pages without prior agreement in writing with those concerned.
(6.1) CCTV is in operation throughout The Little Big Town and is covered by our Privacy policy.
(6.2) All personal belongings and property brought into The Little Big Town by visitors is done so at the owners risk. The Little Big Town accepts no liability for any loss or damage to such property during a visit.
(6.3) The main gate by the front door is secured by a magnetic lock for the safety and security of all visitors. Staff must be asked to allow entry to or exit from The Little Big Town. No other persons can allow others entry into The Little Big Town.
(6.4) The Little Big Town accept no responsibility for any items left in The Little Big Town and accepts no liability for any loss or damage to such property during a visit.